FREQUENTLY ASKED QUESTIONS
OUR WINTER HARBOR
The Santa Cruise departs from the Winter Harbor in Williams Bay, Wisconsin.
Tours run the day after Thanksgiving through December 29!
1 Liechty Drive, Williams Bay, WI 53191 | 262-248-6206
Where are you located?
We are in our Winter Harbor at Pier 290/Gage Marine at 1 Liechty Drive, Williams Bay, WIĀ 53191Ā for our holiday-themed Santa Cruises starting the day after Thanksgiving through December 30th.
What are the age categories?
Adults 18-64 years, Seniors 65+. Youth 4-17 years, Infant 3 and under.
Infants are no charge, but they must be included in your count for ticketing and seating.
We offer group rates for groups of 20 or more. Contact our group sales office at 262-248-6206 to make reservations.
What do you do on the tours? What do you see?
Along your 40-minute lake tour you will be enchanted by lighted displays that tell the story of your journey. From the boat, sneak a peek at the shoreline to see Santaās Hideaway and Santa himself as he reads the names of the children on board who are on his āNice List.ā (Childrenās first names for Santa are entered at the time of reservation.)
Are reservations required for your tours? Can I book online?
When should I arrived for my tour, where should I check in for my tickets?
Park on the upper level as you enter Pier 290/Gage Marine.*Ā Enter the decorated, clearly marked door of the Christmas Tree FestivalĀ at least 45 minutes priorĀ to your tourās departure.Ā Check in at the ticket window with your nameĀ to have your tickets printed.Ā You can visit the cash bar, enjoy the decorations, and view the fund-raising raffle items in the building.Ā Youāll be gathered as a group and walked to your boat in time for departure.Ā There is also a ground level entrance on the lower level side door of the Tree Festival if needed.h your family and friends.Ā
Is the boat enclosed and heated or air conditioned?
Is the boat handicapped accessible?
The boats that we use for Santa CruisesĀ ā Lady of the Lake, Grand Belle ā are accessible for boarding the boat but the restrooms on board can not accommodate a wheelchair. There are accessible restrooms at Pier 290 restaurant. We appreciate knowing ahead if you have special needs so that we can make accommodations.
What if I need to cancel my reservation?
Do the boat runs in bad weather?
Can I bring a stroller?
Can I carry on food and beverages?
What discount are available?
Can I bring my support animal on the tour?
SHUTTLE DATES:
Williams Bay High School
(500 W Geneva Street, Williams Bay, WI)
We will have a shuttle from the Williams Bay High School to Santa Cruise on the following dates: